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Don’t get me started on Cincinnati weather. One day we wake up to snow, the next day it is 80 degrees and humid, and the day after that it is thunder storming and the temperature fluctuates every five minutes. 

Chris Neises is Vice President of Contact Center Operations for Cincinnati Bell Inc. She is responsible for operational performance management for Cincinnati Bell’s contact centers including sales, billing, and technical repair – voice, internet, television, as well as financial care, B2B support, outbound telemarketing and omni-channel support. We sat down with her to ask how Cincinnati Bell has prepared for the COVID-19 pandemic and how she and her team are handling the increased demand.

Brian is the Vice President of Field Operations. He and his team are responsible for all outside plant construction and maintenance, consumer and business installation and repair, dispatch, training, process improvement, and departmental data analytics in the Cincinnati Bell operating area. Brian joined the company November 5th, 1995 and has previously served multiple hourly, management, and leadership positions within Field Operations. We sat down with him to ask how Cincinnati Bell has prepared for the COVID-19 pandemic and how his team is handling the increased demand.

Ron is the Vice President of Network Operations and is responsible for technology and service management functions including; the Network Operations Center, planning and engineering, central office support and the technology and networks at the heart of the company’s residential, business and wholesale services, for both Cincinnati and Hawaii. Ron has been with the company since his co-op days in 1993 and has held leadership positions in several areas of the organization including IT, Contact Center, Managed Services and Field Operations. We sat down with him to ask how Cincinnati Bell has prepared for the COVID-19 pandemic and how the network is holding up to the increased demand.

Today, everything in your home, from your TV to your toaster, can be “smart.”

Smart devices have become so ubiquitous, that it’s easy to feel overwhelmed by all the options (who needs a smart toilet paper dispenser anyway?). But, with 69% of U.S. households already equipped with at least one smart home device, and smart home sales expected to grow at double-digit rates annually for the next several years, it’s safe to assume that if you haven’t already purchased a smart home device, you probably will soon.

Imagine an expo. A place where all sorts of different things and companies are on display in one space, over a set layout. Next, imagine all the coolest technology. Everything from VR technology to robots to smart home and flying cars. Now, imagine walking around and seeing all the most exciting technology in one place, current and future facing. How cool is that?

This awesome event exists, and is called the CES (Consumer Electronics Show). Since 1967, the Consumer Technology Association hosts this annual event in Las Vegas that “sets the Global Stage for Innovation”.

Like many of you, we are excited for 2020 and the promise of a new year and decade. We have a lot of great new content in store for you over the next 12 months, but before we dive headlong into the new year, here's a look at our 10 most read blogs from the past year. 

Everybody knows the best way to spread Christmas cheer is singing loud for all to hear, but not everyone knows the second best way to spread Christmas cheer (or any holiday cheer, really) is to enlist the help of your virtual assistant. 

Whether you are looking to check up on Santa Claus before the big day or light the next candle on your menorah, all you have to do is ask your Google Assistant or Amazon Alexa, sit back, relax and enjoy.

Below we have compiled 20 holiday-themed commands for both systems sure to add a little magic to your holidays.  

Thanksgiving is right around the corner; this is not a drill! We all know that Thanksgiving is a time for friends, family and food. However, being the host can sometimes feel a little stressful. From trying to prep for the day, plan all of the dishes – all requiring different cook times – limited oven space, a house to clean and keeping everyone entertained, turkey day can feel like an overwhelming project.

Although the day is worth all the time and energy, we have some ways for you to work smarter not harder this Thanksgiving. How? Through smart home automation! It’s time we give some thanks for smart home products that can make your holiday season easier. Here are just a few ways popular smart home devices can help you pull off the perfect Thanksgiving day feast!

Let’s talk podcasts! Podcasts have the ability to broaden your perspective and grow your understanding and knowledge of a subject in a relatively short period of time. They are great for educational reasons and also entertainment.

Plus, there are a vast number of podcast categories so you can listen to whatever you want. You can listen to any subject including comedy, true crime, education, storytelling, audio books, health/wellness, arts, entertainment, society/culture, sports, games, lifestyle, kids/family, business, and technology. Any information you are looking for, you can most likely find a podcast that correlates.  The podcast possibilities are truly endless!